Kanban method and 1 single tool. One CTO secret to make their boss and internal customers happier

Imagine what your day would be like if you could bring all of your internal customers —HR, sales, software development, support—a single tool to meet their needs. No more wondering what tools each department has installated and no more surprises when it comes to requesting your budget from your CEO.
Kanban is a powerful visual dashboarding tool that can be used by all departments in your organization to manage their activities. It is easy and intuitive for teams, easy for you to maintain and control permissions, and your CEO will love the cost savings and added security . Sound good?

This article shares some practical use cases that will help you understand how Kanban can help solve several of your issues. Hereafter, it would be interested to see how you could adapt Kanban to your internal processes.

Kanban core principles

Tasks move from left to right: PULL approach

Tasks are split into small activities

Work In Progress is limited at each step

The team is self-organized and takes decisions


7 Challenges solved with Kanban

Lack of organisation: Keep all your work at the same place.

Lack of global vision: All work is visualized. Kanban creates transparency.

Bottlenecks: Kanban splits work into small tasks. This helps streamlines the flow.

Multitaskings: Kanban enforces limiting Work In Progress. Finish things before starting new ones.

Missed deadlines : Rank and prioritize work to due dates.

Productivity : Monitor the pace of flow with helps charts. Evaluate and make adjustments.

Enforced or unadapted method : Kanban approach can be tailored to your ideal workflow..


Why Kanban helps IT managers

1 single approach, tailored to each team
+
1 single tool to maintain and support
=
Internal customers happy. Lower TCO. Peace of mind.


How Kanban brings efficiency to each team

Tuleap provides a powerful and easy-to-use Kanban tool. Tuleap Kanban helps split work into small stages and focus on what’s hot. Teams get to the finish line faster, whatever their job.

Kanban for HelpDesk : Achieving efficient Customer Service

Kanban boards are very used in Support and HelpDesk activities. It allows you to assist your customers more efficiently, stay organized and deliver the needed support to them accordingly.


Example of Kanban for Support Activity

Guarantee of response time and quality of assistance are key success factors to any service team.Tuleap Kanban tool can help you stay organized with incoming feedback from your customers.

You can share virtual boards with other people that are required to fix the problems. Thanks to the Tuleap options, you can specify what fields you need to be displayed on the cards for provide a responsive support.

Kanban for Human Resources : Keep track of job candidates

Tuleap Kanban boards can also successfully be implemented in a Human Resources departments, for example to visualize hiring workflow. Receiving lots of job applications, you perhaps already faced the question: " In what phase of the hiring process are we with this person?" A Kanban can easily help managing the interview procedures.

Example of Kanban for tracking Job Applications

Kanban for Business : Kanban as a sales pipeline tool

Use Tuleap Kanban to streamline your sales cycle. You can use Kanban approach as a contact management system for tracking and recording every stage in the sales process for each prospective client, from initial contact to final contract.

Example of Kanban for Sales Department

Kanban for Software Development : Get insight into the progress of work

Kanban is a popular tool for software development teams. Kanban approach is different from other project management methodologies in that it does not use time-boxed iterations. The cardboard column names are showing the different states of the development workflow. Visualizing this flow of activity helps understanding how work proceeds. The Work In Progress limit -the maximum number of ongoing activities (WIP)- is really valuable. It highlights where you should help your teammates to avoid bottlenecks.


Example of Kanban for Software Development

How could you adapt Kanban to your internal processes?

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